Privacy Policy.
Privacy Policy.
Last updated:
September 17, 2025
Last updated:
September 17, 2025
At Scanlan Pscychotherapy, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, and what choices you have when using our website and services.
Information We Collect
Information We Collect
We collect personal information that you voluntarily provide through forms, bookings, or communication — such as your name, email address, and any information you choose to share when reaching out to us. In addition, we collect limited technical data (such as browser type and device information) to help us improve website functionality.
We do not collect sensitive personal data such as health records or therapy notes through this website. If any private data is gathered during service inquiries, it is handled with care and never shared.
We collect personal information that you voluntarily provide through forms, bookings, or communication — such as your name, email address, and any information you choose to share when reaching out to us. In addition, we collect limited technical data (such as browser type and device information) to help us improve website functionality.
We do not collect sensitive personal data such as health records or therapy notes through this website. If any private data is gathered during service inquiries, it is handled with care and never shared.
How We Use Your Information
How We Use Your Information
The information you provide allows us to communicate with you, respond to inquiries, and deliver services effectively. It may also be used to improve our website or send occasional updates if you’ve opted in.
We do not sell or rent your information to third parties. We also do not use your data for advertising or behavioral targeting.
The information you provide allows us to communicate with you, respond to inquiries, and deliver services effectively. It may also be used to improve our website or send occasional updates if you’ve opted in.
We do not sell or rent your information to third parties. We also do not use your data for advertising or behavioral targeting.
Data Storage & Security
Data Storage & Security
All personal data is stored using secure, encrypted systems and is accessible only to authorized team members. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration.
Despite our efforts, no online platform is entirely risk-free. If a data breach ever occurs, we will notify affected individuals as required by law.
All personal data is stored using secure, encrypted systems and is accessible only to authorized team members. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration.
Despite our efforts, no online platform is entirely risk-free. If a data breach ever occurs, we will notify affected individuals as required by law.
Cookies
Cookies
We may use cookies (small data files) to understand how visitors interact with our website. This helps us improve your experience.
You can choose to disable cookies in your browser settings at any time.
We may use cookies (small data files) to understand how visitors interact with our website. This helps us improve your experience.
You can choose to disable cookies in your browser settings at any time.
Your Rights
Your Rights
You have the right to access, correct, or delete your personal information at any time. If you would like to review the data we’ve stored, or request its removal, you can contact us directly using the details below.
You can also unsubscribe from our email communications at any time via the unsubscribe link or by reaching out to us.
You have the right to access, correct, or delete your personal information at any time. If you would like to review the data we’ve stored, or request its removal, you can contact us directly using the details below.
You can also unsubscribe from our email communications at any time via the unsubscribe link or by reaching out to us.
Changes to This Policy
Changes to This Policy
This policy may be updated from time to time. When significant changes are made, we will update the date at the top of this page and, when appropriate, notify you by email or through the website.
This policy may be updated from time to time. When significant changes are made, we will update the date at the top of this page and, when appropriate, notify you by email or through the website.
Contact
Contact
If you have any questions or concerns about this Privacy Policy, please contact us at: hello@scanlanpsychotherapy.com.au
If you have any questions or concerns about this Privacy Policy, please contact us at: hello@scanlanpsychotherapy.com.au
Your questions.
Answered.
Not sure what to expect? These answers might help you feel more confident as you begin.
How do I know if therapy is right for me?
Therapy isn’t just for crises. It’s for anyone curious about growth, clarity, or navigating life’s changes with more support and self-awareness.
How do I know if therapy is right for me?
Therapy isn’t just for crises. It’s for anyone curious about growth, clarity, or navigating life’s changes with more support and self-awareness.
How long are the sessions, and how much is the investment per session
How long are the sessions, and how much is the investment per session
The sessions last for 50 minutes, and the investment is $150.00
What can I expect from the first session?
What can I expect from the first session?
The first session is a gentle starting point. You’ll talk with your therapist about what brings you here, what you’re hoping for, and what feels comfortable for you right now.
Do you offer both online and in-person sessions?
Do you offer both online and in-person sessions?
Yes. Whether you prefer meeting face-to-face or from the comfort of home, we offer flexible options to meet you where you are.
How often should I come to therapy?
How often should I come to therapy?
There’s no one-size-fits-all answer, but consistency is key to meaningful progress. We generally recommend starting with weekly sessions, as this creates a steady rhythm, supports momentum, and allows space to build a strong therapeutic relationship.
Ultimately, the frequency of your sessions is something you and your therapist will decide together, based on what feels supportive, sustainable, and aligned with your goals.
Is everything I share kept private?
Is everything I share kept private?
Yes. Your sessions are confidential, and we handle your personal information in accordance with relevant legal and ethical guidelines, including the Privacy Act 1988 (Cth) and the professional standards set by the Psychotherapy and Counselling Federation of Australia (PACFA)
Do I need a referral?
Do I need a referral?
No.
What is your cancellation policy?
What is your cancellation policy?
We kindly ask that any cancellations or requests to reschedule be made at least 24 hours prior to your appointment.
Cancellations made with less than 24 hours' notice will incur a fee of 50% of the session cost ($75).
This policy helps us maintain appointment availability and provide timely support to all clients.
Do you offer Medicare rebates?
Do you offer Medicare rebates?
Currently, Medicare do not offer rebates for counselling sessions; however, that is reflected in our price.
Are you an emergency service provider?
Are you an emergency service provider?
No. For emergency services, call Lifeline 131114 or 000.
Your questions.
Answered.
Not sure what to expect? These answers might help you feel more confident as you begin.
How do I know if therapy is right for me?
Therapy isn’t just for crises. It’s for anyone curious about growth, clarity, or navigating life’s changes with more support and self-awareness.
How do I know if therapy is right for me?
Therapy isn’t just for crises. It’s for anyone curious about growth, clarity, or navigating life’s changes with more support and self-awareness.
How long are the sessions, and how much is the investment per session
How long are the sessions, and how much is the investment per session
The sessions last for 50 minutes, and the investment is $150.00
What can I expect from the first session?
What can I expect from the first session?
The first session is a gentle starting point. You’ll talk with your therapist about what brings you here, what you’re hoping for, and what feels comfortable for you right now.
Do you offer both online and in-person sessions?
Do you offer both online and in-person sessions?
Yes. Whether you prefer meeting face-to-face or from the comfort of home, we offer flexible options to meet you where you are.
How often should I come to therapy?
How often should I come to therapy?
There’s no one-size-fits-all answer, but consistency is key to meaningful progress. We generally recommend starting with weekly sessions, as this creates a steady rhythm, supports momentum, and allows space to build a strong therapeutic relationship.
Ultimately, the frequency of your sessions is something you and your therapist will decide together, based on what feels supportive, sustainable, and aligned with your goals.
Is everything I share kept private?
Is everything I share kept private?
Yes. Your sessions are confidential, and we handle your personal information in accordance with relevant legal and ethical guidelines, including the Privacy Act 1988 (Cth) and the professional standards set by the Psychotherapy and Counselling Federation of Australia (PACFA)
Do I need a referral?
Do I need a referral?
No.
What is your cancellation policy?
What is your cancellation policy?
We kindly ask that any cancellations or requests to reschedule be made at least 24 hours prior to your appointment.
Cancellations made with less than 24 hours' notice will incur a fee of 50% of the session cost ($75).
This policy helps us maintain appointment availability and provide timely support to all clients.
Do you offer Medicare rebates?
Do you offer Medicare rebates?
Currently, Medicare do not offer rebates for counselling sessions; however, that is reflected in our price.
Are you an emergency service provider?
Are you an emergency service provider?
No. For emergency services, call Lifeline 131114 or 000.
Your questions.
Answered.
Not sure what to expect? These answers might help you feel more confident as you begin.
How do I know if therapy is right for me?
Therapy isn’t just for crises. It’s for anyone curious about growth, clarity, or navigating life’s changes with more support and self-awareness.
How do I know if therapy is right for me?
Therapy isn’t just for crises. It’s for anyone curious about growth, clarity, or navigating life’s changes with more support and self-awareness.
How long are the sessions, and how much is the investment per session
How long are the sessions, and how much is the investment per session
The sessions last for 50 minutes, and the investment is $150.00
What can I expect from the first session?
What can I expect from the first session?
The first session is a gentle starting point. You’ll talk with your therapist about what brings you here, what you’re hoping for, and what feels comfortable for you right now.
Do you offer both online and in-person sessions?
Do you offer both online and in-person sessions?
Yes. Whether you prefer meeting face-to-face or from the comfort of home, we offer flexible options to meet you where you are.
How often should I come to therapy?
How often should I come to therapy?
There’s no one-size-fits-all answer, but consistency is key to meaningful progress. We generally recommend starting with weekly sessions, as this creates a steady rhythm, supports momentum, and allows space to build a strong therapeutic relationship.
Ultimately, the frequency of your sessions is something you and your therapist will decide together, based on what feels supportive, sustainable, and aligned with your goals.
Is everything I share kept private?
Is everything I share kept private?
Yes. Your sessions are confidential, and we handle your personal information in accordance with relevant legal and ethical guidelines, including the Privacy Act 1988 (Cth) and the professional standards set by the Psychotherapy and Counselling Federation of Australia (PACFA)
Do I need a referral?
Do I need a referral?
No.
What is your cancellation policy?
What is your cancellation policy?
We kindly ask that any cancellations or requests to reschedule be made at least 24 hours prior to your appointment.
Cancellations made with less than 24 hours' notice will incur a fee of 50% of the session cost ($75).
This policy helps us maintain appointment availability and provide timely support to all clients.
Do you offer Medicare rebates?
Do you offer Medicare rebates?
Currently, Medicare do not offer rebates for counselling sessions; however, that is reflected in our price.
Are you an emergency service provider?
Are you an emergency service provider?
No. For emergency services, call Lifeline 131114 or 000.